Kloves is a pure-play ServiceNow partner trusted since 2011, with 800+ enterprise implementations across Legal, HR, CRM, IT, Health & Safety. We help organizations modernize workflows, improve employee experience, and unlock more value from their ServiceNow investment.
Equinix
Fujitsu
Intuitive Surgical
Juniper Networks
Technology Credit Union
Wayfair
Weatherford
Western Digital Technologies
Public Storage
Equinix
Fujitsu
Intuitive Surgical
Juniper Networks
Technology Credit Union
Wayfair
Weatherford
Western Digital Technologies
Public Storage
End-to-end implementations built for real enterprise workflows.
Legal requests arrive from multiple channels with limited tracking and ownership. Kloves implements a single legal front door, self service, automated routing, matter tracking, and reporting built on ServiceNow LSD and CM Pro.
Outcome: Predictable legal operations, faster response times, and better visibility into risk and workload.
Employees face slow and inconsistent responses across HR channels and regions. We build unified HR portals, case management, knowledge, and lifecycle workflows so employees know where to go and HR teams can manage volume at scale.
Outcome: A stable employee experience with fewer escalations and clearer accountability.
Sales teams work from scattered tools and manual handoffs that weaken pipeline visibility. Kloves designs lead to opportunity workflows, forecasting views, and connected customer data on the Now Platform.
Outcome: Cleaner sales execution, reliable pipeline data, and smoother collaboration with delivery and service teams.
Incidents, audits, and corrective actions are tracked in spreadsheets with little follow through. We implement incident intake, investigations, inspections, and regulatory workflows using ServiceNow Health and Safety so safety teams can see and manage risk in one place.
Outcome: Better compliance posture and faster action on issues that affect employees and operations.
IT teams handle high ticket volume without a clear view of demand, SLAs, and dependencies. Kloves sets up ITSM processes, catalogs, automation, and dashboards that keep tickets flowing and teams aligned.
Outcome: More reliable IT services, shorter resolution times, and stronger governance.
Customer issues and field work are managed in siloed tools with limited case history. We deploy CSM case management, knowledge, and field service workflows so agents and field teams work from the same record.
Outcome: Faster customer resolution, better insight into product and service issues, and a more consistent experience.
Accelerated deployments using proven templates and best practices
Rapid deployment of Legal Service Delivery with Contract Management Pro. Includes intake portals, matter management, contract repository, and basic analytics.
Core HR Service Delivery with employee service center, case management, and knowledge base. Built on proven HR service catalog templates.
Foundation CRM deployment with account management, opportunity tracking, and pipeline reporting. Configurable for your sales process.
Core Health and Safety platform with incident reporting, case management, and compliance tracking. Ready for regulatory requirements.
Practical transformation backed by 15+ years of ServiceNow expertise
Full lifecycle delivery across the Now Platform. From initial assessment through go-live and ongoing optimization. No handoffs to junior teams.
Battle-tested deployment frameworks that ensure adoption and operational stability. We have done this 500+ times. You get the playbook that works.
Focus on ROI from day one. We build for utilization, not features. Every configuration decision is tied to measurable business outcomes.
Deep domain knowledge in Legal, HR, IT, CRM, and Health and Safety. We speak your language and understand your workflows.
No slide decks. No theory. We implement platforms that employees actually use and teams can operate long-term. Change management built into every project.
ServiceNow Elite Partner with specialized certifications across the Now Platform. Access to ServiceNow resources and early access to new capabilities.
Structured methodology focused on real workflow change.
Deep dive into current state workflows, pain points, and requirements. Gap analysis against ServiceNow capabilities. ROI modeling and project scoping.
Solution architecture and detailed configuration specifications. User experience design. Integration planning. Change management strategy development.
Agile delivery with regular stakeholder reviews. Configuration, testing, and integration execution. Data migration. Training and documentation creation.
Go-live support and hypercare. User adoption tracking and reinforcement. Performance monitoring. Continuous improvement based on usage data and feedback.
Real business problems solved with ServiceNow.
Business Problem
Legal department handling 8,000+ annual requests through email and spreadsheets. No visibility into workload. Average response time of 14 days for routine requests.
Impact
Implemented LSD with automated intake and routing. Response time reduced to 3 days. Complete request tracking and legal analytics dashboard deployed.
Business Problem
Safety incidents across 40 facilities tracked inconsistently. Regulatory compliance at risk. Investigation process taking 30+ days per incident.
Impact
Deployed Health and Safety platform with mobile incident reporting. Investigation cycle time cut to 7 days. Zero compliance violations in first year post-implementation.
Business Problem
HR team of 15 supporting 5,000 employees. 200+ cases per week handled manually. Employee satisfaction with HR services at 45%.
Impact
Implemented HRSD with self-service portal and automated workflows. Case volume reduced by 55%. Employee satisfaction increased to 82% within 6 months.
Kloves is a trusted ServiceNow Elite Partner focused on employee experience, legal operations, workplace transformation, and running IT like a business. We help enterprise organizations deploy the Now Platform to solve real workflow challenges across their operations.
Based in San Jose, California, we bring 15+ years of ServiceNow expertise and a practical approach to digital transformation. Our clients choose us because we prioritize adoption and long-term operational success over features and complexity.