The Growing Consumerization of HR: Implications for HR Service Delivery

We live in an age of instant gratification. Anything we need–to buy, eat, watch, read, listen, commute, and so on–is available on demand, anytime anywhere. It’s the wave of “consumerization”, which is today sweeping across industries, redefining products and services. As individuals’ daily lives continue to get transformed by this unprecedented wave–powered by various disruptive digital technologies including mobility and broadband–they increasingly expect similar experiences at their workplaces too.

If Netflix can recommend new movies based on users’ viewing patterns, and Google Maps can suggest optimal driving routes factoring in earlier commuting routes, then why can’t they get similar experiences at their workplace? Continue reading “The Growing Consumerization of HR: Implications for HR Service Delivery”